Returns Management & Reverse Logistics
Fast, accurate returns processing, receive, inspect, sort, and restock or liquidate returned inventory from our Florida fulfillment center.
Reverse Logistics That Doesn't Slow You Down
Returns are a cost of doing business in e-commerce. A slow, opaque returns process destroys customer loyalty and ties up inventory. Our returns operation processes inbound units fast, gives you full visibility, and gets restockable inventory back into available stock quickly.
Returns Processing Steps
- Inbound returns received and logged by RMA number
- Physical inspection against your grading criteria
- Sortation: restock, quarantine, refurbish, or liquidate
- Photo documentation for dispute resolution
- Restockable units back in available inventory same day
- Dashboard reporting: return reason, condition, disposition
Returns Disposition Options
You define the rules: restock if Grade A, quarantine for inspection if Grade B, liquidate or donate if Grade C. We execute to your spec. Returned units that don't meet your threshold never re-enter saleable inventory.
| Feature | Details |
|---|---|
| RMA processing | Inbound scanning by RMA or order number |
| Inspection grading | Per your criteria, A/B/C or custom |
| Dispositions | Restock, quarantine, refurb, donate, liquidate |
| Photo documentation | Available for dispute/chargeback evidence |
| Restock speed | Same-day for Grade A units |
| Reporting | Return reason, condition, SKU, timeline |
Frequently Asked Questions
Your return portal or return authorization process stays with you, we handle the physical processing once units arrive. We accept returns with RMA numbers, order numbers, or packing slips depending on your preference.
Grade A (sellable) units are typically restocked to available inventory same day they're processed. Higher-complexity inspections take 1-2 business days.
Yes. Photo documentation is available for all returns, useful for chargeback disputes, warranty claims, or carrier damage reports. Photos are stored and accessible via your dashboard.
Based on your rules: we can quarantine for your review, donate to charity, arrange liquidation, or dispose of. We never restock non-conforming units without explicit instruction.
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