Medical Device & Wellness Device Fulfillment

Shipping a medical or wellness device is not like shipping a t-shirt. You need to know which unit went to which customer. You need to find every affected order fast if a lot has a problem. And you need returns checked before they go back on the shelf. Most warehouses skip these steps. We build them in from day one.

Why device fulfillment is different

A regular 3PL picks a box and ships it. That works for mugs and socks. It does not work for a blood pressure cuff or a TENS unit. Devices carry serial numbers. They ship in lots. Some need to stay away from food and chemicals. And a returned device has to be tested before you sell it again.

Miss one of those steps and the cost is real. A recall you cannot trace. A used unit sold as new. A customer complaint you cannot answer because you do not know which lot they got. We set up the tracking so none of that happens.

What we track and handle

• Serial number tracking. Every unit is tied to the order it shipped in. You can look up any customer and see the exact serial they got.
• Lot and date tracking. We record lot numbers and manufacturer dates the moment stock arrives.
• Controlled storage. Devices are stored on their own. No shared shelves with chemicals or food.
• Recall support. If a lot is pulled, we give you a full list of every order that shipped it, with names, dates, and addresses, within 24 hours.
• Compliant packing. Packing slips, device registration inserts, and any documents your category requires go in every box.
• Returns inspection. Each return gets a power-on and damage check. We grade it, then restock, refurbish, or quarantine it per your policy.
• DSCSA-aware receiving for the device categories that call for it.

Devices we handle

We work with brands shipping these product types:

• FDA Class I non-exempt and Class II cleared devices (talk to us about your specific device)
• Wellness hardware: massagers, TENS units, light therapy devices
• Monitoring devices: blood pressure cuffs, pulse oximeters, thermometers
• Mobility and rehab aids
• OTC diagnostic test kits (non-prescription)

How a recall actually works here

This is the part most brands worry about, so here is the plain version. Say a manufacturer flags lot number 4471. You send us the notice. Because we logged that lot on the way in and tied it to each outbound order, we pull the full shipment list for it. You get every customer name, order date, and shipping address in one file, within 24 hours. From there you can notify buyers, issue replacements, or file with the FDA. No guessing. No digging through spreadsheets.

Returns done right

A device that comes back cannot just go straight to the shelf. We receive it, power it on, and check for obvious damage. Then we grade it and route it the way you tell us: back to stock if it passes, to a refurbish queue if it needs work, or to disposal if it is done. You get an inspection report for each unit, so your warranty decisions are based on facts, not guesses.

Print and inserts under one roof

We also run an in-house print shop. That means registration cards, instruction sheets, warranty inserts, and compliant packaging can be printed and packed in the same building that ships your devices. One vendor for print and fulfillment means fewer handoffs and fewer things that can go wrong.

What we do not handle

To be clear about fit: we do not handle Class III implantable devices, prescription-only devices, drug-device combination products, or biological products. Send us your device class and FDA registration status and we will tell you straight whether we are the right partner.